Warranty & Return Policy
At Zeke, we prioritize the quality of our drivetrain components and the satisfaction of our business partners. Because we operate as a B2B manufacturer, our refund and return policy is governed by the following professional standards.
1. Quality Warranty & Manufacturing Defects
Zeke provides a 12-month warranty on all products from the date of shipment. If a product is found to have manufacturing defects in material or workmanship, Zeke will provide a replacement, a repair, or a credit note toward your next order.
2. Return Conditions
- Authorization Required: No returns will be accepted without prior written authorization from Zeke.
- Evidence of Defect: To initiate a claim, please provide photos or videos of the technical issue along with the batch number.
- Original Condition: Items must be in their original packaging and must not have been modified or improperly installed.
3. Non-Returnable Situations
We do not offer refunds or returns for the following:
- Standard orders based on “change of mind” or purchasing errors by the buyer.
- Customized products (OEM/ODM) manufactured to your specific drawings or samples.
- Damage caused by improper installation, overloading, or lack of maintenance.
4. Shipping Damage
If goods arrive damaged due to transit, please document the damage on the Bill of Lading (B/L) and notify us immediately so we can assist with the insurance claim.
5. Refund Processing
Approved refunds will be processed via the original payment method or applied as a credit to your account, depending on the agreement.
6. Contact Us
To report a quality issue or inquire about a return, please Contact us through our official contact page.